Shipping policy

Shipping Carriers and Options

At Aquilaria Port, we do not have specific shipping carriers or options. We strive to provide the best shipping rates and times for our customers by utilising reputable carriers based on your location and order preferences.

Shipping Times

For international orders, shipping times will vary based on the chosen carrier and your location. We aim to process and ship your order within 5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Costs

Shipping costs are calculated based on the weight of the products in your order and the distance to your delivery address. The precise shipping cost will be displayed during the checkout process, allowing you to review and approve before finalising your purchase.

Expedited Shipping

We offer expedited shipping options for customers who wish to receive their orders faster. During the checkout process, you will have the opportunity to select your preferred shipping speed.

Tracking Information

Once your order is shipped, you will receive an email containing tracking information. You can use this information to track your shipment through the carrier's website.

Customs and Import Duties

Customers are responsible for any customs or import duties that may apply to their order based on their location. These fees, if applicable, are not included in the order total.

Lost Shipments

In the rare event of a lost shipment, we will offer a full refund for your order.

Contact Information

For any inquiries or assistance related to shipping, please reach out to our customer service team at info@aquilariaport.com. We are here to help you have a smooth and enjoyable shopping experience.

By placing an order with Aquilaria Port, you agree to abide by our shipping policy. We reserve the right to update this policy as needed to provide you with the best possible service. Thank you for choosing Aquilaria Port for your candle needs.