Refund policy

Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you wish to return a product, kindly send the item back to our Singapore address at your own expense. Please note that the original shipping charges are non-refundable. Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at info@aquilariaport.com. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Once we receive the returned item and verify its intact condition, we will proceed with the refund. 

You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at info@aquilariaport.com.

Damaged Products

In the unfortunate event that your product arrives damaged, please provide us with a photo of the damaged item within 7 days of receiving your order. We will then initiate a refund or send you a replacement, based on your preference.